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LIFELONG MOBILITY LTD — PRIVACY POLICY

Last updated: 28/11/25

Lifelong Mobility Ltd (“Lifelong Mobility”, “we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you visit www.lifelongmobility.co, join our email list, purchase a programme, interact with our content, or communicate with us in any way.

This Policy complies with:

  • UK General Data Protection Regulation (UK-GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)
  • Transparency standards expected for visitors from the United States (including CCPA-style notices for California users)

By using this website, you agree to the terms of this Privacy Policy.

If you have any questions, contact us at:
📧 [email protected]
đź“Ť Lifelong Mobility Ltd, The Old Bakehouse, Clayton Court, Downing Street, Farnham, GU9 7PG, UK

 

  1. Who We Are — Data Controller

Lifelong Mobility Ltd (Company No. 15691923), based in England, is the Data Controller of the personal data we collect from website visitors, subscribers and customers.

Where we use third parties to process data (e.g., Kajabi, Stripe, PayPal), those companies act as Data Processors on our behalf.

 

  1. What Personal Data We Collect

We collect information that helps us deliver our services, operate our membership, respond to enquiries, and improve our website.

 

2.1 Information you provide directly

You may provide:

  • Name
  • Email address
  • Phone number
  • Postal address (if provided)
  • Account details (Kajabi login email)
  • Information provided in forms, questionnaires or surveys
  • Information provided through Calendly booking
  • Information entered during checkout (processed via Stripe/PayPal)
  • Information shared via email or messages

We do not store payment card details.
These are handled securely by Stripe or PayPal.

2.2 Information collected automatically (cookies + analytics)

When you visit our website, we automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Time on pages
  • Clicks, navigation paths and engagement behaviour
  • Referral source
  • Location (approximate)

This data is collected through:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Kajabi tracking cookies
  • GoHighLevel tracking
  • Vimeo/YouTube embedded player analytics

2.3 Information from third-party tools

We use the following platforms, each of which may collect and process personal data:

Kajabi (Website + Membership Platform)

Used for:

  • hosting the site
  • membership access
  • course delivery
  • email delivery (marketing & transactional)

GoHighLevel / PhysioFunnels (CRM & Funnels)

Used for:

  • landing pages
  • enquiries
  • email follow-ups
  • marketing automation
  • form submissions

Stripe & PayPal (Payment Processors)

Handle digital programme payments.
Card details are never stored by Lifelong Mobility.

Calendly

Used for scheduling calls or consultations.

ScoreApp

Used for hosting and delivering free PDF resources and collecting contact information.

Zoom

Used for virtual calls and meetings.

Vimeo

Used for secure hosting of paid video content.

YouTube & Instagram

Collect behavioural data through embedded content.

DocuSign

Used to sign agreements or documentation.

Google Drive

Used internally for storing programme materials and business assets.

Each processor has its own privacy practices and meets applicable data protection standards.

  1. Legal Bases for Processing (UK-GDPR Article 6)

We only process personal data when we have a lawful reason to do so.

3.1 Contract

We process data to:

  • provide membership access
  • deliver purchased programmes
  • respond to enquiries
  • send requested resources
  • communicate about your account or course access

3.2 Legitimate Interests

For:

  • responding to enquiries
  • improving website performance
  • analytics and site optimisation
  • protecting the security of the website
  • running advertising campaigns
  • following up after a visitor downloads a free resource

We only rely on this when our interests are not overridden by your rights.

3.3 Consent

For:

  • optional marketing emails
  • non-essential cookies
  • Google Ads & Meta Pixel tracking
  • advertising audiences and retargeting

You can withdraw consent at any time.

3.4 Legal Obligation

For:

  • tax and accounting purposes
  • responding to lawful requests
  • compliance with regulatory requirements
  1. How We Use Your Personal Data

Your personal data is used to:

4.1 Provide services

  • Deliver memberships, courses and resources
  • Manage your Kajabi account
  • Process payments

4.2 Communicate with you

  • Respond to enquiries
  • Provide support
  • Send helpful emails (when consented)
  • Communicate about course access and updates

4.3 Improve website and user experience

  • Analyse site behaviour
  • Optimise funnels and content
  • Monitor technical performance

4.4 Advertise (Google Ads + Meta Pixel)

We use aggregated behavioural data to:

  • measure ad effectiveness
  • run retargeting campaigns
  • reach people with similar interests

4.5 Ensure security

We use IP, device and server logs to detect fraud, abuse or security threats.

  1. Sharing Your Data

We do not sell your personal data.

We may share data with:

  • Kajabi
  • GoHighLevel
  • Stripe & PayPal
  • Zoom
  • Calendly
  • Google (Analytics, Ads, Tag Manager)
  • Meta (Facebook/Instagram ads)
  • Vimeo
  • ScoreApp
  • DocuSign
  • IT and hosting providers
  • Professional advisers (legal, insurance, accounting)
  • Regulators when required by law

All third parties act under confidentiality obligations and data-processing safeguards.

  1. International Transfers

Some of our processors (Kajabi, GHL, Google, Meta, Zoom, Vimeo) are based outside the UK.

Transfers are protected by:

  • UK International Data Transfer Agreement (IDTA)
  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions (where applicable)

We only work with providers who meet UK-GDPR requirements.

  1. Data Retention

We retain data only for as long as needed:

Type of Data

Retention Period

Enquiries (GHL/Kajabi)

24 months

Marketing email data

Until you unsubscribe

Kajabi account details

For duration of membership and reasonable follow up

Transaction records

6 years (legal requirement)

Analytics data

Up to 26 months

Calendly booking info

12 months

Cookie identifiers

Depends on cookie lifespan

 

 

 

 

 

 

 

 

 

 

After expiry, data is securely deleted.

  1. Your Rights (UK-GDPR)

You have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion (where applicable)
  • withdraw consent
  • object to processing
  • restrict processing
  • request data portability
  • lodge a complaint with the ICO

Contact: [email protected]

ICO website: www.ico.org.uk

  1. Rights for US Visitors (Transparency Notice)

While Lifelong Mobility is a UK company, we provide the following transparency for US visitors:

  • We do not “sell” personal data.
  • You may request access, correction or deletion of your data.
  • You may unsubscribe from marketing at any time.
  • We honour requests to limit use of personal data for advertising.

US visitors may contact: [email protected]

  1. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to:

  • remember preferences
  • analyse site usage
  • track marketing performance
  • deliver relevant ads
  • improve user experience

Types of cookies used:

10.1 Essential cookies

Required for site operation (Kajabi, hosting, security).

10.2 Analytics cookies

Google Analytics, Kajabi analytics.

10.3 Advertising cookies

Google Ads, Meta Pixel.

10.4 Functional cookies

Remembering login sessions and preferences.

Cookie consent

Upon first visit, you will see a cookie banner that allows you to accept, reject or customise cookies.

You can also disable cookies in your browser settings.

  1. Security

We implement industry-standard security measures, including:

  • SSL encryption
  • password-protected systems
  • access controls
  • secure hosting
  • regular updates and patching
  • secure payment processing via third parties

No online system is completely secure, and we cannot guarantee absolute protection.

  1. Children’s Privacy

Our site is not intended for individuals under 18.
We do not knowingly collect data from children.
If we discover such data, it will be deleted.

  1. Third-Party Links

We may include links to third-party sites.
We are not responsible for:

  • their content
  • their privacy practices
  • their security measures

You should review their privacy policies before using their services.

  1. Changes to This Policy

We may update this Privacy Policy from time to time.
Updated versions will include a new “Last updated” date.

  1. Contact Details

For any questions about this Policy or your data rights:

📧 [email protected]
đź“Ť Lifelong Mobility Ltd, The Old Bakehouse, Clayton Court, Downing Street, Farnham, GU9 7PG, UK

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